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2020-09-19
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Never order from this Online shop again!When it arrived, 1. Parma ham was crunchy around the edges (still edible if you are not seeking for quality experience)2. Artichoke hearts were moldy (See pic)3. Cheese was fine but the taste is a bit different than expectedI opened the Artichokes in original packaging from the fridge about a week later as I planned to use it over the weekend for the anniversary with my husband. When I opened it, it was greenishly moldy. I contacted the company 4 times in
When it arrived,
1. Parma ham was crunchy around the edges (still edible if you are not seeking for quality experience)
2. Artichoke hearts were moldy (See pic)
3. Cheese was fine but the taste is a bit different than expected
I opened the Artichokes in original packaging from the fridge about a week later as I planned to use it over the weekend for the anniversary with my husband. When I opened it, it was greenishly moldy. I contacted the company 4 times in different ways (Email, CS system, Instagram & CS system again). At last, they told me that they have this "2 day policy" so they cannot process the refund.
Apparently this company has a "2 Days Refund Policy" that you wouldn't know until you click the Terms on their website and find it carefully.
Please ALWAYS check your order right away with video for your safety and protect yourself from getting a money back.
Food is not good and has the worst of the worst customer service.
Artichoke Heart
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