Customer Services Officer (Part-time)

Job Responsibilities:

• Provide general reception service including but not limited to handling incoming calls and greeting visitors.
• Manage daily operations & facilities of the centre, including but not limited to arranging the delivery of products and gifts redemption by customers.
• Provide high standard of after sales services to our members, handle customer enquiries and resolve customers’ complaints promptly.
• Manage and maintain the accuracy of customer database.
• Coordinate with customer, logistic company and internal parties for order processing.
• Coordination of activities for children and parents in the service centre or online; update the enrolment, monitor status and keep close contact with the related parties.
• Support other ad hoc projects as assigned.
• Ensure legal and regulatory compliance in all activities and act accordingly to uphold the highest standards of the OUP’s code of conduct

Job Requirements:

• Higher Diploma or above student in related disciplines or Undergraduate students;
• Fluent Cantonese, English and Putonghua;
• Helpful, courteous, with good interpersonal skills;
• Proactive problem solver with strength in situation analysis;
• Able to work during weekends and on shift;
• Experience in parents’ market or baby/child products would be an advantage.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all employees can thrive. We seek to employ a workforce representative of the markets that we serve, and encourage applications from people of all ethnic, cultural and social backgrounds. 

We offer a competitive salary and excellent benefits and opportunities for career development. Applications, including curriculum vitae stating current and expected salary, should be sent by clicking "APPLY NOW".

Personal data will be used for recruitment purposes only.